Complaints

Last updated August 5, 2026

If something went wrong, we want to fix it.

How to complain

Email r+farehaven-complaints@haggl.ai with your reference (FH-…), or call +1 (646) 555-0143 and ask for a supervisor. We acknowledge every complaint within two business days and aim to resolve it within 14 days. If it concerns the airline (a cancellation, a lost bag), we will take it up with the airline for you.

Escalation

If you are not satisfied with our answer, ask for a review by our Head of Traveler Care, Rosa Delgado. You can also file a complaint with the US Department of Transportation's Office of Aviation Consumer Protection at transportation.gov/airconsumer.