Terms of service

Last updated August 5, 2026

These terms apply when you book with Farehaven ("we"), 148 Lafayette Street, 6th Floor, New York, NY 10013.

1. Who you are contracting with

Farehaven is a travel agency. We sell air transportation as an agent of the airlines and hotel stays as an agent of the hotels. Your contract of carriage is with the airline operating your flight, and its conditions of carriage and fare rules apply. Our agreement with you covers our service and our service fee.

2. Prices and fees

Fares are the airline's published fares at the time of booking and include taxes and carrier charges. Our service fee is shown separately before you pay (see Fees). Fares are not guaranteed until the ticket is issued.

3. Holds and payment

When you submit traveler details we may hold seats with the airline and send you a payment link. Holds expire at the time shown; unpaid holds are released without charge.

4. Changes, cancellations and refunds

You may cancel within 24 hours of booking for a full refund, including our fee, if departure is at least 7 days away. Otherwise changes and refunds follow the airline's fare rules. We do not charge our own change or cancellation fees. Refunds are paid to the original form of payment once received from the airline.

5. Price-drop protection

Included on flight bookings as described on our price-drop protection page. Credits are valid for 24 months and have no cash value except where the law requires.

6. Travel documents

You are responsible for passports, visas and travel authorisations such as the UK ETA.

7. Liability

We are responsible for arranging your booking with reasonable care and skill. We are not liable for the acts of airlines or hotels, but we will help you enforce your rights against them.

8. Law

These terms are governed by the laws of the State of New York.